Frequently Asked Questions | Adults Only Hotel Grafenstein

Name: Hotel Grafenstein D. Ainhauser Sieglinde
Address: Via Verdines 32/B, Scena, South Tyrol, 39017, Italy
Telephone: 00390473945765

I have a voucher for the Adults Only Hotel Grafenstein, how do I redeem it?

Vouchers for the Adults Only Hotel Grafenstein can only be redeemed by direct bookers and before the voucher's official expiry date. Please present your voucher upon arrival at the latest. The corresponding voucher value will then be deducted directly from your hotel bill upon departure. Cash payment is not possible.

Does the hotel offer a laundry and ironing service?

Yes, the adults-only Hotel Grafenstein offers a laundry and ironing service for an additional fee. Your clothes will be professionally washed and ironed upon request. Please note that this service is not guaranteed for delicate fabrics.

Are dogs or pets allowed in the hotel?

Yes, well-behaved and clean dogs are very welcome at the Adults Only Hotel Grafenstein. To protect the property and out of consideration for other guests, your dog is not allowed on the beds and sofas, in the dining and wellness areas, or on the lawn. The daily rate for your dog's stay is €22.00, excluding food.

Is there a minimum stay requirement?

No, there is no general minimum stay at the Adults Only Hotel Grafenstein. You can plan your stay flexibly according to your wishes. The only exception is during the New Year period, for which a fixed minimum stay is in place.

Can the rooms also be booked for single occupancy?

Yes, rooms at the Adults Only Hotel Grafenstein can also be booked for single occupancy for an additional fee. Accommodations for up to four people are also available, with corresponding discounts for additional guests. You can find all the details regarding prices and occupancy options in our room and price overview.

Can travel cancellation insurance be purchased directly through the hotel?

You can purchase travel cancellation insurance directly via the link in your booking confirmation. We strongly recommend taking out this travel insurance or your own policy, as unexpected events can occur before your trip and this will protect you from any cancellation fees.

What payment methods are accepted?

The Adults Only Hotel Grafenstein accepts cash payments up to €4,999.99 and payments by debit card (Maestro). You can also conveniently settle your hotel bill with Visa and Mastercard credit cards. American Express payments are not accepted.

How much is the local tax per person per night?

The local tax is €3.80 per person per night.

Is a deposit required?

No, a deposit is not required at the Adults Only Hotel Grafenstein. However, during certain travel periods, we request your credit card details as a security deposit to guarantee your booking.

What are the cancellation policies?

At the Adults Only Hotel Grafenstein, cancellations are normally free of charge up to 15 days before arrival (up to 30 days for the New Year period). After that, 50% of the total price will be charged, and in case of no-show, 100% of the total price will be charged. For the New Year period (December 26th to January 6th), free cancellation is possible up to 30 days before arrival. To protect yourself against unexpected costs, we recommend taking out our travel cancellation insurance.

What services are included in the price?

The room rate at the adults-only Hotel Grafenstein includes full board (breakfast, afternoon and evening buffet or choice of menu) as well as free use of the entire wellness area with pool and sauna complex. Weekly highlights such as the gala dinner and specialty evenings complete the package. You can find all the details and a complete overview on our included services page.

Is the Adults Only Hotel Grafenstein open over New Year's Eve?

Yes, the adults-only Hotel Grafenstein is open over New Year's Eve. Guests can expect a special holiday program for the turn of the year, including an exclusive New Year's Eve dinner, midnight snacks, DJ music, and an entertainment program.

What can you do in Schenna during Advent?

During Advent, Schenna offers the traditional Schenna Farmers' Advent Market, an ice skating rink in the village center, and atmospheric Christmas concerts and traditional events. The Schenna Farmers' Advent Market takes place on the first two Advent weekends in the historic village center and features local crafts and culinary specialties. The program is complemented by ice skating on the village square and contemplative Advent concerts in the parish church.

Is there a ski storage room with a ski boot dryer?

Yes, the Adults Only Hotel Grafenstein has a ski storage room with an integrated ski boot dryer.

Are there cross-country ski trails near the hotel?

The nearest cross-country ski trails to the Adults Only Hotel Grafenstein are located in Falzeben/Meran 2000 (approx. 3 km loop) and in the nearby Passeier and Ultental valleys. The easy to moderately difficult Falzeben loop in Hafling can be reached in about 20 minutes by car. For a more extensive cross-country skiing experience, the Passeier Valley (e.g., the Lazinser trail in Pfelders) and the Ultental Valley with its 25-kilometer valley trail offer a variety of routes.

Is there a ski bus near the hotel?

Yes, there is a ski bus near the Adults Only Hotel Grafenstein. The ski bus will take you comfortably to the valley station of the nearby Merano 2000 ski area.

How far away is the nearest ski resort?

The nearest ski resort to the Adults Only Hotel Grafenstein is the Merano 2000 ski area, whose valley station is about 4 kilometers away. You can easily reach the valley station in a few minutes by car or by ski bus from Schenna.

What winter activities are available in the area surrounding the hotel?

In the vicinity of the adults-only Hotel Grafenstein, you can enjoy winter sports in the Merano 2000 ski area (skiing, tobogganing, snowshoeing, and ski touring), as well as culture, shopping, and the Merano Christmas Market in the nearby spa town of Merano. The Merano 2000 ski area offers 40 kilometers of slopes, a 3-kilometer-long natural toboggan run, and is easily accessible by ski bus. From late November to early January, a visit to the "Lumagica" light show in the Gardens of Trauttmansdorff Castle is also highly recommended.

What advantages do golfers enjoy at the Adults Only Hotel Grafenstein?

Golfers booking directly with the adults-only Hotel Grafenstein receive a 20% discount on green fees at Golfclub Petersberg, as well as a welcome gift of a few hotel-branded Grafenstein golf balls. Full details about our partner golf clubs and golf packages can be found on our golf page.

Which golf courses are located near the hotel?

Two golf courses are located near the adults-only Hotel Grafenstein. A 30-minute drive away: Passeier.Meran Golf Club: This challenging 18-hole panoramic golf course is located in the Passeier Valley (St. Leonhard) and features a harmonious layout with water hazards and bunkers amidst the mountains. A 20-minute drive away: Lana "Gutshof Brandis" Golf Club: This idyllic 9-hole course is located in Lana below the Brandis Castle ruins. The golf course is mostly flat, nestled among orchards, and is also suitable for beginners. The Petersberg, Dolomiti-Golf, and Seis golf clubs are a 60-minute drive away, and the Blue Monster/Eppan Golf Club is 30 minutes away.

Can hiking poles and backpacks be rented at the hotel?

Yes, hiking poles and backpacks can be rented directly at the Adults Only Hotel Grafenstein. We provide this high-quality hiking equipment completely free of charge for your tours in the Merano region throughout your entire stay.

How far away is the nearest cablecar?

The nearest cable car is the Taser cable car, approximately 800 meters away, followed by the Verdins-Tall cable car in the neighboring village about 2 kilometers away. The Taser cable car's valley station can be reached on foot via a hiking trail or conveniently in about 15 minutes by hiking bus 234, which stops directly below the hotel. Both valley stations also offer ample, free parking for cable car passengers.

Are there guided bike tours offered by the hotel?

Yes, the adults-only Hotel Grafenstein, with host Lorenz Hofer, will personally accompany you on various tours upon request and share his exclusive insider tips. Professional maps are also available at the hotel for your individual excursions.

Is there a way to charge e-bikes?

Yes, free charging facilities for e-bikes are available in our bike room in the underground car park.

Is there a bicycle storage room?

Yes, the hotel offers a secure, free bike garage for your own bicycles. It is equipped with convenient charging points for e-bikes. Access is restricted to bike owners. A selection of tools is also available on-site, allowing you to easily carry out minor adjustments or repairs to your bike yourself. Washing facilities and video surveillance are also provided.

Is there a bicycle rental service at the hotel?

Yes, we have a total of four e-bikes available for rent directly at the hotel (two size M, one size L, and one size S). The rental fee is €40 per day, reduced to €35 per day from the third day onwards. Helmets and water bottles are also available for loan free of charge.

Are there guided hikes offered from the hotel?

Yes, guided hikes are offered by the hotel for special occasions. Guests can also obtain detailed, personalized hiking recommendations at any time directly at reception and in the Grafenstein daily newspaper, enabling them to explore the region independently.

What summer activities are available in the area surrounding the hotel?

In the area surrounding the adults-only Hotel Grafenstein, a variety of summer activities await you, including hiking (e.g., along the Schenner Waalweg, in the Hirzer area, and on the Ifinger mountain), cycling and trail tours, excursions to the Gardens of Trauttmansdorff Castle, and cultural experiences and shopping in Merano. From the hotel, you can access both leisurely walking paths and challenging alpine trails. Thrill-seekers can enjoy tandem paragliding or trail running, while those seeking relaxation can indulge in wine tastings, visits to the Raffeiner Orchid World, or horse racing at the Merano racecourse.

Is there a free guest card available on site?

Yes, all guests receive the South Tyrol Guest Pass free of charge upon arrival. With this guest card, you can use all public transport and public cable cars throughout South Tyrol free of charge for the entire duration of your stay.

Can surprises be arranged for special occasions (e.g., cakes or flowers)?

Yes, surprises for special occasions, such as cakes or flowers, can certainly be arranged. Simply inform the reception team in advance, and the Adults Only Hotel Grafenstein will take care of the individual arrangements according to your wishes.

Is the hotel suitable for a honeymoon or a wedding trip?

Yes, the adults-only Hotel Grafenstein is perfectly suited for a honeymoon or wedding trip. With its exclusive concept for guests aged 14 and over, the hotel offers the ideal setting for a romantic and undisturbed time for two. The high-quality wellness facilities, the expansive, multi-level garden, and the option to book the entire spa area privately in the evenings guarantee newlyweds maximum privacy and unforgettable moments of indulgence.

What does the cuddle package include?

The cuddle package includes the option of booking the entire wellness area exclusively as a private spa. While the facility is open to all guests during the day, the area can be reserved privately from 9:00 pm to 10:30 pm. Use of the spa costs €95 and includes a bottle of Prosecco.

Are there quiet zones for shared moments of relaxation?

Yes, the adults-only Hotel Grafenstein offers quiet zones for shared moments of relaxation. Guests have access to a spacious sunbathing lawn on different levels under olive trees and palm trees. In addition, stylish relaxation rooms, some equipped with comfortable waterbeds, and a panoramic terrace with a cozy lounge area invite guests to linger and unwind.

What offers does the hotel provide for couples?

For couples and special occasions such as weddings or anniversaries, the adults-only Hotel Grafenstein offers romantic extras like a festively set table in the restaurant, thoughtful surprises in your room, or an exclusive pampering package for the spa. We would be happy to plan these special touches with you in advance – simply contact us by email at info@grafenstein.info or by phone at +39 0473 945660.

From what age are guests welcome at the Adults Only Hotel Grafenstein?

The Adults Only Hotel Grafenstein welcomes guests aged 14 and over. This age limit guarantees its guests a particularly quiet, relaxed and restful atmosphere throughout their stay.

Does the hotel offer fitness facilities?

Yes, the adults-only Hotel Grafenstein has a fitness room for your exercise needs. The fitness room is available for your free use daily from 7:45 a.m. to 7:00 p.m., allowing you to flexibly integrate your workout into your holiday.

Is a day spa open to external guests?

No, a day spa for external guests is not possible at the adults-only Hotel Grafenstein. To guarantee hotel guests maximum peace, relaxation, and a tranquil atmosphere in the wellness area, the entire facility is exclusively available to guests staying at the hotel.

Is there a private spa?

Yes, the adults-only Hotel Grafenstein offers the option of booking the entire wellness area exclusively as a private spa. While the facility is open to all guests during the day, the area can be reserved privately from 9:00 pm to 10:30 pm. Use of the spa costs €95 and includes a bottle of Prosecco.

Are bathrobes, slippers and sauna towels provided in the room?

Yes, bathrobes, towels, and sauna towels are already provided in the rooms of the Adults Only Hotel Grafenstein. Matching slippers in your preferred size (small, medium, or large) are available free of charge at reception.

Are massage and beauty treatments available?

Yes, the adults-only Hotel Grafenstein offers a variety of massage and beauty treatments for guests. You can find the current treatment offerings directly on the hotel's website. Alternatively, the reception team will be happy to advise you on the different treatments and book an appointment for you.

Is there a lawn or outdoor area for relaxing?

Yes, the adults-only Hotel Grafenstein has a spacious outdoor lawn for relaxation. The garden with the lawn is spread over several levels so that all guests can find a quiet spot. The area is equipped with sun loungers and parasols and surrounds the outdoor pool.

From what age is the use of the sauna permitted?

All hotel guests have unrestricted access to the entire sauna area. Since the Adults Only Hotel Grafenstein is reserved for guests aged 14 and over, there is no separate age restriction within the wellness area.

When are the saunas open?

The saunas are available daily from 2 pm to 7 pm.

Is the outdoor pool heated?

No, the outdoor pool is only solar-heated and offers a refreshing dip on warm days. It's nestled within our sunbathing lawn with lounge chairs. As heated alternatives, the indoor pool and whirlpool are available.

Gibt es Fitnessangebote im Hotel?

Ja, das Adults Only Hotel Grafenstein verfügt über einen Fitnessraum für sportliche Aktivitäten. Der Fitnessraum steht Ihnen täglich von 07:45 bis 19:00 Uhr zur freien Nutzung zur Verfügung, sodass Sie Ihr Training flexibel in Ihren Urlaubstag integrieren können.

Ist ein Day Spa für externe Gäste möglich?

Nein, ein Day Spa für externe Gäste ist im Adults Only Hotel Grafenstein nicht möglich. Um den Hotelgästen maximale Ruhe, Erholung und eine entspannte Atmosphäre im Wellnessbereich zu garantieren, steht die gesamte Anlage ausschließlich den im Hotel übernachtenden Gästen zur Verfügung.

Gibt es einen Private Spa?

Ja, das Adults Only Hotel Grafenstein bietet die Möglichkeit, den gesamten Wellnessbereich exklusiv als Private Spa zu buchen. Während die Anlage tagsüber allen Gästen gleichermaßen offensteht, kann der Bereich von 21:00 bis 22:30 Uhr privat reserviert werden. Die Nutzung kostet 95 € und beinhaltet eine Flasche Prosecco.

Sind Bademäntel, Slipper und Saunatücher auf dem Zimmer vorhanden?

Ja, Bademäntel, Handtücher und Saunatücher sind bereits auf den Zimmern des Adults Only Hotel Grafenstein vorhanden. Passende Slipper erhalten Sie kostenlos in Ihrer gewünschten Größe (Klein, Mittel oder Groß) direkt an der Rezeption.

Gibt es Massage- und Beautybehandlungen?

Ja, das Adults Only Hotel Grafenstein bietet verschiedene Massage- und Beautybehandlungen für Gäste an. Das aktuelle Anwendungsangebot finden Sie direkt auf der Website des Hotels. Alternativ berät Sie das Rezeptionsteam vor Ort gerne zu den verschiedenen Behandlungen und übernimmt die Terminbuchung für Sie.

Gibt es eine Liegewiese oder einen Außenbereich zum Entspannen?

Ja, das Adults Only Hotel Grafenstein verfügt über eine großzügige Liegewiese im Außenbereich zum Entspannen. Der Garten mit der Liegewiese verteilt sich auf mehreren Ebenen, damit alle Gäste ein ruhiges Plätzchen finden. Der Bereich ist mit Liegestühlen und Sonnenschirmen ausgestattet und bettet den Außenpool ein.

Ab welchem Alter ist die Nutzung der Sauna erlaubt?

Ja, alle Hotelgäste können den gesamten Saunabereich uneingeschränkt nutzen. Da das Adults Only Hotel Grafenstein Gästen ab 14 Jahren vorbehalten ist, gibt es innerhalb der Wellnessanlage keine separate Altersbeschränkung.

Wann sind die Saunen geöffnet?

Die Saunen stehen Ihnen täglich von 14:00 bis 19:00 Uhr zur Verfügung.

Ist der Außenpool beheizt?

Nein, der Außenpool ist nur solarbeheizt und bietet an warmen Tagen eine erfrischendere Abkühlung. Er ist in unsere Liegewiese mit Liegestühlen eingebettet. Als beheizte Alternativen stehen Ihnen der Innenpool und der Whirlpool zur Verfügung.

Is the indoor pool heated?

Yes, the indoor pool is heated all year round, so it can be used regardless of the weather.

Does the Adults Only Hotel Grafenstein have a pool?

Yes, the hotel has several pool areas. Guests have access to a heated indoor pool, an outdoor pool (open from April to October), and a whirlpool for relaxation.

Does the hotel have a spa area?

Yes, the adults-only Hotel Grafenstein boasts a comprehensive wellness area. The facility offers a heated indoor pool, an outdoor solar-heated pool with sunbathing lawns and loungers, and a whirlpool. The sauna area includes a Finnish sauna, a herbal sauna, a steam room, an infrared cabin, and a Kneipp pool. Massage rooms, a beauty salon, a hay bath, and treatment rooms are also available. A fitness room and relaxation rooms complete the offerings.

Will I receive a credit if I don't have dinner?

Yes, if you cancel your dinner reservation in advance, you will receive a deduction for the missed meal. If you do not wish to dine as part of your three-quarter board package, please inform the reception team beforehand. The amount will then be credited to your room bill.

Is the restaurant open daily?

Yes, the restaurant at Adults Only Hotel Grafenstein is open daily.

Is there a bar in the hotel?

Yes, the adults-only Hotel Grafenstein has its own bar, which is open daily from 8:00 a.m. until late in the evening. In addition to specialty coffees and soft drinks, you can expect a wide selection of South Tyrolean and Italian wines, as well as classic cocktails and long drinks.

Can external guests eat in the restaurant?

No, the restaurant and all hotel facilities are exclusively reserved for hotel guests to ensure the promised peace and quiet. However, friends of guests aged 14 and over are welcome to join them for meals. We kindly ask that these external companions be registered at reception in advance so that a suitable table can be reserved.

Are there special menus for people with allergies or intolerances?

Yes, special menus for allergy sufferers and people with food intolerances are prepared upon request. All allergens are already listed in the daily menu according to EU standards. We kindly ask guests with allergies or special dietary requirements to inform us in advance or upon arrival so that the kitchen team can prepare accordingly.

Are there vegetarian or vegan options?

Yes, vegetarian dishes are available daily as a regular menu option. A purely vegan menu can be prepared upon request. We kindly ask guests with vegan dietary requirements to inform us before arrival or when booking so that the kitchen team can prepare the menus accordingly.

Is there a dress code for dinner?

Yes, there is an informal dress code for dinner, and we kindly request that you dress appropriately. By dressing smartly, all guests contribute to the pleasant and stylish atmosphere we all wish to enjoy together at dinner at the Adults Only Hotel Grafenstein.

When is dinner served?

Dinner is served daily from 7:00 pm as part of the three-quarter board package. A six-course gala dinner is held every Wednesday, and a special evening featuring traditional South Tyrolean or Italian specialties takes place on Sundays. We kindly ask all guests to arrive at the restaurant by 8:00 pm.

Is it possible to have breakfast on the day of arrival?

Yes, breakfast is available on the day of arrival. An early arrival option can be booked in advance for €22 per person. This allows you to enjoy the hotel's breakfast buffet before the regular check-in time.

When is breakfast offered?

Breakfast is served at the adults-only Hotel Grafenstein from 7:30 am to 11:00 am from May to September and from 8:00 am to 11:00 am from October to April. The generous buffet offers regional products as well as freshly prepared egg dishes, which you can enjoy in the dining room or, in summer, on our panoramic terrace. You can find more information about our culinary offerings on our food and beverage page.

What does the three-quarter board include?

The three-quarter board at the adults-only Hotel Grafenstein includes a generous breakfast buffet until 11:00 a.m., an afternoon buffet from 2:30 p.m. to 4:30 p.m. with savory dishes and cakes from the hotel's own patisserie, and dinner from 7:00 p.m. with a salad buffet and various menu choices. Vegetarian, vegan, lactose-free, or gluten-free options are available upon request. A gala dinner and a themed specialty evening are held weekly.

What meals are included in the price?

The meals included in the room price at the Adults Only Hotel Grafenstein depend on your chosen rate and booking method. Direct bookings through the hotel website include full three-quarter board, including breakfast, afternoon buffet, and dinner. Bookings made through external platforms such as Booking.com include the breakfast buffet and dinner; the afternoon buffet can be added for an extra €12 per person per day. A room-only rate with breakfast is also available.

Is there a coffee machine in the rooms?

No, the adults-only Hotel Grafenstein does not have coffee machines in the rooms. However, specialty coffees are available to guests daily at the hotel bar and at the breakfast buffet.

Is there a minibar in the rooms?

Yes, all rooms have a small refrigerator for keeping drinks or medication cool. This minibar is stocked with a complimentary bottle of mineral water upon arrival.

Is there Wi-Fi in the hotel and in the rooms?

Yes, the Adults Only Hotel Grafenstein has free Wi-Fi throughout the building and in all rooms.

Are there air conditioning systems in the rooms?

No, the adults-only Hotel Grafenstein does not have air conditioning in the rooms. Guests can use blinds to darken the rooms during the day to ensure a comfortable room temperature. Additionally, temperatures drop at night due to the hotel's alpine location. There is air conditioning in the dining room.

Are there pillows or bedding without down for allergy sufferers?

Yes, special pillows and down-free bedding are available for allergy sufferers. You can also choose the firmness of your mattress by selecting from soft or firm mattress toppers. For personalized sleeping comfort, blankets and pillows of varying thicknesses are available, and longer duvets can be added upon request.

Are there accessible rooms available?

Yes, the Adults Only Hotel Grafenstein has 2 accessible rooms.

Do the rooms have a balcony?

Yes, all rooms at the adults-only Hotel Grafenstein have at least one balcony. The deluxe Romantik room even boasts two balconies offering breathtaking views of the Merano region. From there, guests can enjoy the peace and quiet and the panoramic views of the surroundings in complete privacy.

How are the rooms equipped?

All our rooms offer first-class comfort and come standard with the following amenities: Balcony, shower, mostly separate WC, desk, TV, mini-fridge, and safe. Extras for your well-being include: high-quality toiletries, a hairdryer, and a complimentary spa basket with wellness towels for relaxing in our wellness oasis. Ausstattung: Balkon, Dusche, großteils getrenntes WC, Schreibtisch, TV, Minikühlschrank und Safe. Extras für Ihr Wohlbefinden: Hochwertige Hygieneartikel, Föhn sowie ein gepackter Badekorb mit Wellnesstüchern für Ihre entspannten Stunden in unserer Wellnessoase.

How big are the rooms?

Depending on the category, the rooms range in size from 25 m² to 40 m². The exact sizes are as follows: Morning Sun: 25 m², Grafenstein Room: 27 m², Apple Scent: 30 m², Palm View: 30 m², Bird's Nest: 30 m², Deluxe Dream View: 38 m², Deluxe Romantic: 40 m² Morgensonne: 25 m² Grafensteinzimmer: 27 m² Apfelduft: 30 m² Palmenblick: 30 m² Vogelnest: 30 m² De Luxe Traumsicht: 38 m² De Luxe Romantik: 40 m²

What types of rooms are available at the Adults Only Hotel Grafenstein?

There are a total of seven room types to choose from, all of which have a balcony, differ in size and location, and are divided as follows: Morning Sun, Grafenstein Room, Apple Scent, Palm View, Bird's Nest Deluxe, Dream View Deluxe, Romantic

Is an early check-in or late check-out possible?

Yes, early check-in and late check-out are possible at the Adults Only Hotel Grafenstein, subject to availability and for an additional fee. Early check-in costs €10 per person (€22 per person with breakfast). For late check-out until 7:00 PM (room vacated by 11:00 AM), you can continue to use the entire spa area, including the afternoon buffet, for €32 per person. Please inquire about these options in advance by emailing us at info@grafenstein.info or calling us at +39 0473 945660.

What time is check-out?

Check-out at the adults-only Hotel Grafenstein is possible until 11:00 AM. A late check-out option is available.

When is the reception desk staffed?

The reception at the Adults Only Hotel Grafenstein is open daily from 8:00 AM to 9:00 PM. For urgent emergencies outside these hours, please contact the hotel at +39 0473 94 57 65.

What happens if someone arrives in the evening?

For evening arrivals, check-in is possible until 9:00 PM. If you plan to arrive later, please notify us in advance. For arrivals after 9:00 PM, we will be happy to arrange your check-in details with you personally. You can reach us by phone at +39 0473 945660 or by email at info@grafenstein.info.

From what time is check-in possible?

Check-in at the Adults Only Hotel Grafenstein is possible from 2:00 PM to 9:00 PM. For a later check-in after 9:00 PM, the hotel requests prior notification.

Does the hotel offer a transfer from the train station or airport?

Yes, the Adults Only Hotel Grafenstein can arrange a train station or airport transfer for you. Please contact the hotel by phone or email at least 48 hours before your arrival or departure to arrange this.

Are there electric vehicle charging stations?

Yes, the adults-only Hotel Grafenstein has a total of five electric vehicle charging stations. Two charging stations are located in the hotel's outdoor parking lot. Three more charging stations are available to guests in the new underground parking garage.

How much does parking in the underground garage cost?

Parking in the underground garage is free for almost all room categories at the Adults Only Hotel Grafenstein. For guests in the "Morning Sun" and "Apple Scent" categories, a parking space costs €9 per night. Guests in these two categories can add the parking space directly when booking or on-site.

Are there parking facilities?

Yes, the Adults Only Hotel Grafenstein offers free parking spaces directly in front of the hotel as well as ample parking in the hotel's own garage.

How far are the train station, airport, and the nearest bus stop from the hotel?

The Tiefenbrunn bus stop is just 50 meters from the Adults Only Hotel Grafenstein, Merano train station is 7 kilometers away, and Bolzano airport is 30 kilometers away. We would be happy to arrange a paid transfer to the train station or airport for you. Please contact us at least 48 hours before your arrival or departure by email at info@grafenstein.info or by phone at +39 0473 945660.

What is the best way to reach the Adults Only Hotel Grafenstein?

The easiest way to reach the Adults Only Hotel Grafenstein is by car or public bus lines 231 and 234. If arriving by bus, get off at the "Tiefenbrunn" stop, which is only 50 meters below the hotel. If arriving by car, free parking is available directly at the hotel. You can find all the details about how to get here and route planning on our arrival page.

How far is the hotel from the town center?

The adults-only Hotel Grafenstein is located approximately 1.2 kilometers from the center of Schenna and can be reached in just a few minutes. By car, you can reach the town center in about 2 minutes, by public bus in about 5 minutes, and on foot via the castle path in about 20 minutes.

What is the hotel's contact information and address?

The address of the Adults Only Hotel Grafenstein is Verdinserstraße 32b, 39017 Schenna, South Tyrol, Italy. You can reach the hotel by phone at +39 0473 94 57 65 or by email at info@grafenstein.info. You can also find current information on the hotel's social media channels: on Facebook and Instagram under the username @grafensteinadultsonly

Where is the 4-star Adults Only Hotel Grafenstein located?

The adults-only Hotel Grafenstein is located at Verdinserstraße 32b in I-39017 Schenna, South Tyrol, Italy. The hotel is situated between the center of Schenna and the hamlet of Verdins. Its location makes it an ideal starting point for hikes and excursions in the region.